Customer service, IT, and CRM software that's powerful yet easy to use - now supercharged with AI. Implemented locally across the UAE, Saudi Arabia, and the GCC by Vistar.
A complete suite of AI-powered tools for customer service, IT management, and CRM - all built to work right out of the box.
AI-powered omnichannel support suite combining ticketing, messaging, and automation in one unified workspace.
Modern, intuitive ITSM with AI-powered automation for IT teams and business service management.
AI-powered ticketing and case management for fast, effortless customer support across every channel.
AI-powered CRM that drives revenue and productivity with smart pipeline management and automation.
The AI engine powering smart suggestions, auto-resolution, and insights across all Freshworks products.
Comprehensive IT infrastructure management with auto-discovery, dependency mapping, and CMDB capabilities.
From agents and employees to team leads and executives, Freddy AI delivers smart, seamless assistance tailored to every role across every Freshworks product.
Autonomous AI agents that resolve customer and employee queries end-to-end - no human intervention needed. Handles routine requests 24/7 so your team can focus on complex, high-value work.
Real-time AI assistance for human agents - suggesting responses, summarizing conversations, translating messages, and surfacing relevant knowledge base articles instantly.
Proactive intelligence for leaders - surfacing trends, root causes, and anomalies before they escalate. Turn data into action with AI-powered dashboards and performance forecasting.
Real outcomes from organizations that chose Freshworks - implemented and supported by Vistar.
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