Every channel.
One unified
workspace.

Freshdesk Omni brings together ticketing, messaging, and AI-powered automation into a single platform - so your team can deliver exceptional support across every channel, every time. Implemented locally across the UAE, Saudi Arabia, and the GCC by Vistar.

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Freshdesk Omni - Omnichannel customer support
Trusted Worldwide

Trusted by 74,000+ businesses worldwide

Klarna
S&P Global
Tata Digital
Bridgestone
PepsiCo
Ingram Micro
Pearson
Forbes
Klarna
S&P Global
Tata Digital
Bridgestone
PepsiCo
Ingram Micro
Pearson
Forbes
Freshdesk Omni

The all-in-one solution,
boosted with generative AI

Freshdesk Omni unified inbox

One workspace.
Every conversation.

Freshdesk Omni brings together email, chat, WhatsApp, social media, and voice into a single unified inbox - so your agents always have the full picture, with no switching between tools.

  • Unified conversations across web, SMS, messaging, and email
  • Intelligent ticket routing and prioritisation
  • Customer portal and self-service knowledge base
  • Multilingual support for global teams
  • Role-based access control and single sign-on
Freddy AI

AI that works
for your team.

Freddy AI is the intelligence layer built into Freshdesk Omni. From autonomous AI agents that resolve queries end-to-end, to real-time copilot assistance and proactive insights for leaders - Freddy AI does the heavy lifting so your team can focus on what matters.

  • Freddy AI Agent - resolves customer queries automatically, 24/7
  • Freddy AI Copilot - real-time suggestions and response drafting for agents
  • Freddy AI Insights - proactive trend detection and performance forecasting
  • First 500 sessions included on Pro and Enterprise plans
Freshdesk Omni capabilities and analytics

Built for scale.
Ready out of the box.

From advanced workflow automation to omnichannel analytics, Freshdesk Omni gives your team everything they need to deliver consistent, high-quality support - without the complexity of enterprise software.

  • Advanced workflows and automation with no-code configuration
  • Omnichannel analytics and custom real-time dashboards
  • Bring Your Own Channel (BYOC) and Bring Your Own Telephony (BYOT)
  • Multiple SLA policies and business hours management
  • Skill-based ticket assignment and audit logs on Enterprise
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Pricing

Find the right Freshdesk Omni plan for your needs

All plans billed annually. Buy at the same price as Freshworks - with local support, faster response times, and payment flexibility in AED, SAR, or USD.

Growth
Omnichannel engagement, intelligent chatbots and robust ticketing across all channels.
$ 29
per agent / month
billed annually
What's included
  • Unified conversations - web, SMS, messaging, email
  • Ticketing and customer portal
  • Knowledge base
  • Team inbox and threads
  • Freddy AI Agent - $100 per 1,000 sessions
  • Standard reports and real-time dashboards
  • Role-based access control and SSO
Get in Touch →
Most Popular
Pro
Everything in Growth plus advanced routing, custom portals, and AI assistance.
$ 69
per agent / month
billed annually
Everything in Growth, plus
  • Bring Your Own Channel (BYOC) and Telephony (BYOT)
  • Multilingual conversations
  • Full portal customisation
  • Community forums and article versioning
  • Freddy AI Copilot - $29/agent/month
  • Custom real-time dashboards
  • Multiple SLA policies
  • Intelliassign, round robin and load balanced routing
Get in Touch →
Enterprise
Everything in Pro plus advanced security, audit logs, and skill-based assignment.
$ 109
per agent / month
billed annually
Everything in Pro, plus
  • Skill-based ticket assignment
  • Approval workflows
  • Flexible knowledge base hierarchy
  • Agent shifts and out-of-office scheduler
  • JWT authentication
  • Audit logs
  • Allowed domains and IP whitelisting
Get in Touch →

Same price as Freshworks - with local support across UAE, Saudi Arabia, and the GCC. Payment via bank transfer or credit card in AED, SAR, or USD. Talk to us about licensing →

By the Numbers

Real results with Freshdesk Omni

Measurable outcomes from organisations that chose Freshdesk Omni - implemented and supported by Vistar across the GCC.

80%
of tickets resolved automatically with Freddy AI Agent
Freshworks Customer Results 2025
97%
omnichannel first contact resolution rate
Freshworks Benchmark Report 2025
60%
improvement in agent productivity with Freddy AI Copilot
Freshworks Customer Impact Study
<2min
average conversational resolution time across channels
Freshworks Benchmark Report 2025
Why Vistar

Buy Freshdesk Omni
with local confidence.

As a certified Freshworks partner across the UAE, Saudi Arabia, Bahrain, and Kuwait, Vistar gives you the same product at the same price - with the added advantage of local expertise, faster support, and regional payment flexibility.

💰

Same Price

Buy at the exact same price as Freshworks directly. No markups, ever.

🌍

Local Support

Dedicated support team in the UAE and KSA with faster response times.

⚡

Fast Onboarding

Implementation, training, and go-live support tailored to your business.

💳

Flexible Payments

Pay in AED, SAR, or USD via bank transfer or credit card.

5+
Years in the GCC market Helping businesses across UAE, KSA, Bahrain, and Kuwait implement Freshworks successfully.
4
Countries covered UAE, Saudi Arabia, Bahrain, and Kuwait - with on-the-ground expertise in each market.
24h
Response guarantee Our team commits to responding to every query within 24 hours, backed by local accountability.
5
Certified product partnerships Asana, Freshworks, Lark, Signeasy, and Cleartax - all under one roof.

Ready to get started
with Freshdesk Omni?

Talk to our certified Freshworks experts and get a free consultation today. Same price. Local support. Zero hassle.

Book a Free Consultation →